Frequently Asked Questions

For your account to be classed as active, one of two things must happen:

1. Log in and complete a mission, or
2. Someone places an order through your affiliate link

If none of these actions has been registered on your account for more than 30 days, your account will be labelled inactive and you could be removed from the program. If you are removed, you are not allowed to reapply for 30 days.

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.

So you may see that there are two types of youtube tasks

Requires a Full video (over 15 seconds long) and not a youtube short as this URL is different and the task will automatically reject it Requires a Youtube short (under 15 seconds long) not a full video as again it is a different URL and will get automatically rejected.

Well done! You’ve smashed it. We have a bunch of missions that refresh each week, or month. Keep an eye out for one-off tasks that have a limited time to be completed! We aim to release new missions every week.

We aim to moderate your missions within 48 hours of submission, but during busy times and weekends, this can take longer! We apologise if this is the case.

From the main menu click Rewards to view your rewards. You can also see the rewards you have received from leveling up!

There are a few reasons as to why one of your missions may be rejected. Missions will be rejected if:

• You used the same photo as evidence on multiple missions. All missions must be accompanied by a new and different photo.
• The photo uploaded is poor quality.
• The screenshot uploaded does not show significant evidence of the mission being completed, due to how it was cropped or how it was taken.
• Required hashtags or tags are missing. See also hashtag usage tips.
• The content of the photo or evidence uploaded is incorrect.

There are a few reasons why your Instagram post may say it cannot be recognised:

• Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo. After submission and the mission has been approved, you can change your account back to private and you will retain your points.
• Double-check that if the mission is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised. See also hashtag usage tips.
• Please make sure that the post you are submitting for the mission as evidence is a new post as the system may not pick it up if it is too old.

To change your profile picture please follow these steps:

• Click on the settings tab
• Click on upload pic under main details
• Upload your chosen profile picture and hit save.

Not to worry! Some of our tasks are repeatable weekly or monthly.

How this works is that the task refreshes a week after the compilation date, so if you completed it on a Wednesday it will refresh the following Wednesday, etc.

Your current points counter is the yellow icon next to your name with your current tier next to it.

Just below this is your progress bar which displays how far and how many points you are into your current tier.

You will have the opportunity to earn commission on purchases made through your affiliate link.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid between 45 and 60 days after the order was placed to account for returns and processing, via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your ROAMER COLLECTIVE email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions.

NOTE: All payments will come from Duel Holdings Limited

Please note, if the embedded code gets leaked to any 3rd party discount websites then we will not be able to pay commission on any of these orders, as per our T&C's.

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with task instructions to ensure hashtags are formatted and spelt correctly.

To view our full terms and conditions please click here.

Please contact us via the HELP button on the top left of the screen or send us an email at roamers@passenger-clothing.com

We aim to answer your queries within 48 hours but it may be longer during busier periods.

We will be sad to see you go. If there is anything we can help with, please feel free to get in touch first. Any feedback is always welcome.

If you would like to leave the Roamers Collective you can do so by following these steps:

• Click on the setting tabs on the left of the screen.
• Open up the account deletion tab underneath the security and log in section
• Click on delete account to remove your account from the program

Our Roamers Collective team's hours are Monday to Friday 9am - 5pm.

The Affiliate links are only valid on full-price items (not Sale or Outlet). Also, you cannot use your own affiliate link. If you do, no commission will be rewarded. The code associated with your affiliate link refreshed from time to time, so please ensure you always share your affiliate link (not the code) with your community to ensure they have the updated version. The affiliate link updates automatically with the new code.

If your affiliate link still isn't working please contact roamers@passenger-clothing.com with a screenshot and we can have a look into this for you.

Once you make it past (pre-commission tier), you will have the opportunity to earn commission on any purchases made through your personal Member Page, affiliate link or referral code.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out (refund period) after an order is processed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your Roamers Collective email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

After submitting an Instagram Post mission, it will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes.

If you receive a notification in the notification tab confirming successful completion, your task submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.

You will need to copy the promo code directly from your rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.